Shipping & Returns

Returns Policy

If you are not totally satisfied with an item that you purchase, you may return it in its original, new condition within 30 days of purchase for a store credit.

All products at FrenchQuarterMarket.com are available while supplies last. If an item is out of stock, we will apply a store credit for the full amount. Refunds are available upon request, excluding clearance. 

All sales are final on clearance merchandise. 

We make every effort to ensure accuracy of the items displayed in our online catalog. Even though we attempt to portray our products as accurate as possible, the colors of some items may vary slightly. The actual colors you see will depend on your computer and we cannot guarantee that your monitor’s display of any color is accurate.

 
To exchange or return an item, please follow the steps below:

  • Complete the FrenchQuarterMarket.com Exchange/Return form on the packing slip and return it with your order. If you do not have your Exchange/Return form, please include a note explaining the reason for the return or the item you would like in exchange.
  • Carefully repackage the merchandise. Items must be returned prepaid. We will not accept C.O.D. packages. Original shipping charges are not refundable.

Incorrect Item Delivered 

If we deliver the wrong item to you, we will pick up the item and deliver you the correct item completely at our expense.

 

Send the all packages to

FrenchQuarterMarket.com

1333 Plantation Rd.

Port Allen, LA 70767

 

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders that are placed before 2:00 PM Monday-Thursday will ship out the same evening. Orders placed after 2:00 PM Monday-Thursday will ship out the next business day. On Fridays orders are downloaded until 11:00 AM, any orders placed after this time will be processed and shipped the next business day. We do not ship Saturday, Sunday or holidays.

Tracking information is sent via email after your order is shipped. You may also track your package by logging into your account. FrenchQuarterMarket.com only ships overnight packages via FedEx. This exclusive arrangement has allowed us to negotiate excellent shipping rates which enables us to offer extremely competitive overnight rates.                                                  

Shipping Options:

  • FedEx Priority Overnight: Priority overnight is generally shipped the same day (excluding holidays) if ordered by 2"30PM CT Monday-Thursday and delivered the next business day before noon. 
  • FedEx Standard Overnight: Standard overnight is generally delivered next day PM if ordered by 2:30PM CT Monday-Thursday.
  • FedEx Ground: FedEx Ground is generally delivered within 1 to 5 days of shipping. FedEx.com Ground Transit Time Map
  • USPS First Class: First Class is generally delivered within 1-3 days of shipping.
  • USPS Parcel Post: Parcel Post is generally delivered within 1-5 days of shipping.
  • Free Shipping Promotions: Minimum purchase of $35 is required unless otherwise noted. Promotions are subject to cancellation at any time.